Assured Networks®: Helpdesk

Assured Networks® Managed Service Packages gives your company the ability to rest assured that your systems are being proactively managed and that problems are being addressed before they become critical, but that's not the whole picture - is it?

In today's competitive market place, our customers are constantly demanding more for less. Our expert help desk service lets you spend less — and get more! Assured Network HelpDesk gets you unlimited on-line and/or telephone support for your desktop PCs, laptops, & handhelds — including support for most operating systems, peripheral devices, and "off the shelf" application software. ...and support is available when you need it.

Your choice:

•  8:00am to 5:00pm Business Hours
•  24 Hours per day, 365 days per year

AN HelpDesk supports:

•  Over 20 PC brands
•  Over 100 "off the shelf" applications
•  Most popular PC peripherals

AN HelpDesk features include:

•  Full on-line and/or telephone support
•  Real-time call tracking
•  On-site service escalation, if needed
•  90% Live Answer Rate
•  85% First Call Resolution
•  Unlimited use
•  Flat Monthly Fee  (Annual Contract Required)