Frequently Asked Questions
Why should I choose Broderick Network for my IT support? I’m not a computer person. In a non-technical explanation, what kinds of problems can Broderick Network solve? Why do I need IT support in the first place? In terms of network upkeep, does onsite service really make that much of a difference? What are some of the benefits I will gain from using Broderick Network services? Who are Broderick Network existing clients? What benefits can be derived from outsourcing my networking tasks? Why should I team up with Broderick Network? Can I afford Broderick Network services? Can you explain what you mean by part-time network management? Does Broderick Network also offer helpdesk support? During what hours does Broderick Network offer support? Is Broderick Network also capable of assisting me with Internet and VPN installations? What network sizes does Broderick Network support? Does Broderick also perform network upgrades? Does Broderick Network provide Residential support? | Q: | Why should I choose Broderick Network for my IT support? | Back to Top | | A: | Broderick Network staff consists of a team of certified and experienced technicians who are regularly available to work with you in optimizing your network’s infrastructure. We are also poised to assist you in evaluating new network technologies and in reengineering existing processes that are prone to error. Broderick Network is committed to both customer service and incremental network improvement. Realizing that reliability is a key issue, we constantly fine-tune your network to ensure its dependability. When needed, we recommend upgrades to improve your network’s performance, security and disaster recovery. Every maintenance service customer has unique needs. Customized levels of service, both onsite and remote, are available. We typically interact frequently with you and your networks, troubleshooting minor glitches before they become major dilemmas. For your routine workstation and network maintenance, we are also able to work remotely, even during off peak hours. No matter your network issues, Broderick Network vows to be your partner. | | |
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| Q: | I’m not a computer person. In a non-technical explanation, what kinds of problems can Broderick Network solve? | Back to Top | | A: | • Sporadically crashed or frozen workstations
• Sporadically crashed or frozen servers
• Slow network performance
• Data loss and corruption
• Virus infestation
• Email dilemmas
• Intrusions into your network by non authorized persons | | |
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| Q: | Why do I need IT support in the first place? | Back to Top | | A: | • What would happen if you lost all the data on your computer or your network? It’s not as uncommon as many people think. Many businesses have been wiped out after losing their networks. Sometimes a simple hardware failure is to blame, more often than not, it’s a software problem. Other times, it could be a hacker, a virus, a malicious employee, or even a lightning strike. Through routine maintenance and careful attention to Disaster planning, virtually all catastrophic problems can be dealt with in an efficient, expeditious manner, leaving you with little or no downtime at all. IT maintenance is a proactive solution. Ask yourself how your business would fare if you lost everything. | | |
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| Q: | In terms of network upkeep, does onsite service really make that much of a difference? | Back to Top | | A: | Looking at the whole picture, not just a piece of the puzzle, most definitely; Because of the lack of hands-on interaction, offsite service can be extremely inconvenient for the small business owner. Unless pick up and delivery can be arranged, there’s nothing comparable to onsite service. Onsite service guarantees that your network problems are properly diagnosed before issues occur and that appropriate solutions are expedited. | | |
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| Q: | What are some of the benefits I will gain from using Broderick Network services? | Back to Top | | A: | • Cost Reduction – Broderick Network offers full and part time network management and superior customer service at far lower prices than you would incur by hiring a full time IT staff. Our unique arrangement supplies you with the IT support and piece of mind you need without the expense you don’t. • Risk Mitigation – Broderick Network experienced staff minimizes the risk of downtime and reduces the likelihood of future problems. • Revenue Maximization - The improved network performance and reliability you will receive under Broderick Network care will increase your employees and your clients overall satisfaction and will enhance your revenue potential. | | |
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| Q: | Who are Broderick Network existing clients? | Back to Top | | A: | Broderick Network existing client base consists of firms involved in law, investments, marketing, advertising, real estate, mortgages, insurance, accounting, and retail. We also service many corporate headquarters. We have been servicing South Florida's business community for over twelve years and now our aim is to offer the same unparallel service to our Ontario customers. | | |
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| Q: | What benefits can be derived from outsourcing my networking tasks? | Back to Top | | A: | Outsourcing your network tasks not only reduces your IT-related emergencies and expenses but also increases your staff’s productivity. When you outsource your network management tasks to Broderick Network, you receive onsite interaction, assuring that minor glitches are caught before they turn into major issues. Routine workstation and network matters can often be handled remotely, ensuring a quick response time and speedy resolutions. | | |
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| Q: | Why should I team up with Broderick Network? | Back to Top | | A: | At Broderick Network, you can rest assured that small and medium sized business computer networking is our only priority. By focusing our efforts, Broderick Network ensures your network is worry-free, so you can attend to more pressing business functions. Our very cost effective service plans are designed to be complete management solutions. Each of them include: 1) a dedicated team of network engineers, flexible onsite service hours to accommodate your schedule and frequent remote service as well. All of our services are reasonably priced, offering you the IT support and piece of mind you need without the typical costs of a full-time employee. And you will never be inconvenienced by sick days and vacations again. | | |
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| Q: | Can I afford Broderick Network services? | Back to Top | | A: | How much productivity is lost when your system goes down? It’s an easy answer, really. Take the time lost and multiply that by the hourly wage of everyone who is affected. Many computer network applications grind to a halt on a weekly or monthly basis because the servers they reside on are not maintained properly, leaving pockets of downtime with employees sitting at their desks waiting for a critical application to come back up. How much is it worth to have your systems up and running smoothly? | | |
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| Q: | Can you explain what you mean by part-time network management? | Back to Top | | A: | Broderick Network engineers are available to maintain your network and support your help desk at the regularly scheduled intervals you specify. What’s more, because of our remote server and workstation troubleshooting capabilities, you can rest assured that your network issues and end user dilemmas will receive our prompt attention. If you prefer or the situation warrants it, we will dispatch a network engineer for an onsite visit. | | |
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| Q: | Does Broderick Network also offer helpdesk support? | Back to Top | | A: | Yes, we do. In most instances, you will designate a client contact with in your company. We will then work one-on-one with that person to answer your end user inquiries and to troubleshoot your computer problems. | | |
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| Q: | During what hours does Broderick Network offer support? | Back to Top | | A: | Broderick Network is available to assist you Monday through Friday from 8:30am to 5:00pm. After-hour help desk requests are promptly attended to the next business day. | | |
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| Q: | Is Broderick Network also capable of assisting me with Internet and VPN installations? | Back to Top | | A: | Yes. We are fully capable of setting up affordable VPNs, Internet connections and firewalls. | | |
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| Q: | What network sizes does Broderick Network support? | Back to Top | | A: | Broderick Network serves small and mid-sized Networks®consisting of from 2 to 500 computers. | | |
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| Q: | Does Broderick also perform network upgrades? | Back to Top | | A: | Yes. Just make an upgrade request and we will provide you with a fixed price proposal for the entire project. Because you know the exact cost upfront, you don’t have to worry about any unexpected surprises or expensive hourly charges. | | |
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| Q: | Does Broderick Network provide Residential support? | Back to Top | | A: | Yes!
We service homes and offices. | | |
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| February 29, 2008 -
W32.Scrapkut
Discovered: February 28, 2008
Updated: February 29, 2008 4:26:42 AM
Type: Worm
Infection Length: Varies
Systems Affected: Windows 98, Windows 95, Windows XP, Windows Me, Windows Vista, Windows NT, Windows Server 2003, Windows 2000
W32.Scrapkut is a worm that spreads through the Orkut network and downloads files from remote locations.
read more...
February 29, 2008 -
InfeStop Remover
Updated: February 29, 2008 5:13:43 PM
Type: Misleading Application
Name: InfeStop Remover
Version: 3.6.2.10
Publisher: Pandora-Software
Risk Impact: Medium
Systems Affected: Windows 98, Windows 95, Windows XP, Windows Me, Windows Vista, Windows NT, Windows Server 2003, Windows 2000
read more...
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